Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions in a Specia

Accountable for creating accurate operational forecasts for volumes, average handle time, and shrinkage based on historical patterns and predictive analytics utilizing multiple forecasting techniques. Responsible to collect, validate and complete analysis on operational data to identify trends impacting operational performance and then develop shift plans to accomplish en

The Field Business Intelligence Team plays a meaningful role in measuring the health and success of our company's distribution system through reporting, data analytics and insights to tell a story with data using sophisticated techniques and visualization. This role provides both leadership and expert level quantitative and qualitative data analysis and reporting of patte

Work Intake and Process Rationalization Streamline the work intake process by assessing and prioritizing engineering requests, ensuring alignment with business objectives. Rationalize existing processes to eliminate redundancy and optimize efficiency. Security Engineering and IAM Collaborate with the engineering team to develop and enhance IAM solutions, including access

Demonstrate technical leadership within the team Proficiency in DevOps and Agile principles Apply engineering standard methodologies to analyze and develop software solutions Leverages established coding standards, best practices, and automation capabilities to develop solutions to support our users Identify technical problems and develop software solutions and automation

Responsible for independently and objectively analyzing, forecasting and reporting financial results for Northwestern Mutual and subsidiaries. Has interactions with department heads and finance leaders and requires strong business partnerships as analyses, insights and recommendations are presented. Primary Duties & Responsibilities Serves as a key financial resource on s

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Northwestern Mutual Investment Management Company is our company's rapidly growing Institutional investment management business; Institutional Investments manages ~$310B assets under management across public, private and real estate asset classes

Make fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit. May work on cases exceeding this limit with prior approval and second signatures. Examines claim information obtained, including, but not limited to, beneficiary data, policy values, and policy status; and analyzes information received during the claim review

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment. Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions which requ

Provides project management expertise and consultation to business in alignment to Insurance Servicing, Capabilities and Enablement workstream and cross department Client Advocacy goals. Plans, monitors, and leads internal projects from initiation through completion. Secures required resources and uses formal processes and tools to run execution on resources, budgets, ris

Develop and implement safety policies and procedures Create and enforce safety protocols, guidelines, and procedures to ensure consistent safe working environments across each campus. Regularly review and update policies to keep current and align with industry best practices and regulatory requirements. Identify potential workplace hazards and risks through conducting reg

Responsible for accurate Statutory and U.S. GAAP accounting of public and private fixed income and equity securities for Northwestern Mutual and related entities. Manage the ongoing data integrity processes to ensure the accuracy of the securities system and its associated financial processing routines in recording the assets, income, and gains and losses of securities in

Provides employee and labor relations counsel and service to leaders, embedded HR, employees, and union representatives. Creates and interprets Company policies, regulatory requirements, and collective bargaining agreement provisions. Implements and recommends programs, interventions, and other actions consistent with corporate strategy and culture and in accordance with

Manage schedules, business travel, and expenses/budgets. Maintain office supplies inventory and handle invoices. Take minutes during meetings and ensure accurate and timely distribution. Identify opportunities for process and procedure efficiencies within the department. Propose and implement improvements to streamline workflows and enhance productivity. Coordinate depart

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi complex) level calls and transactions in a specialized ar